Managing Change – A Case Study

Managing Change - A Case StudyIf it depresses me as an outsider to read of – and in some  instances experience – the impact of the current Qantas disputes, then I cannot  imagine how it must impact on the lives and families of those directly affected  by it.

I don’t wish to take sides – as I am quite certain that each  party has valid arguments to support their case – but I do want to take issue  with the Qantas management for their apparent reluctance to communicate with  their employees over the years that have preceded the present turmoil.

Over my career, I have had relatively little direct exposure  to industrial relations.  However, there  was one episode in the 1980’s that displayed many similarities with the present  Qantas dispute – namely a changing competitive and business environment, the  introduction of new technology, the out-sourcing of a critical service and a  union that felt that its power, influence and membership were under threat.

Read the full Case Study on the Plans To Reality Resource Centre

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