If it depresses me as an outsider to read of – and in some instances experience – the impact of the current Qantas disputes, then I cannot imagine how it must impact on the lives and families of those directly affected by it.
I don’t wish to take sides – as I am quite certain that each party has valid arguments to support their case – but I do want to take issue with the Qantas management for their apparent reluctance to communicate with their employees over the years that have preceded the present turmoil.
Over my career, I have had relatively little direct exposure to industrial relations. However, there was one episode in the 1980’s that displayed many similarities with the present Qantas dispute – namely a changing competitive and business environment, the introduction of new technology, the out-sourcing of a critical service and a union that felt that its power, influence and membership were under threat.
Read the full Case Study on the Plans To Reality Resource Centre